Refund policy

IMPORTANT! IF YOU USED THE FREE SHIPPING METHOD WHEN YOU ORDERED: The actual cost of shipping we paid will be deducted from the refund/credit/exchange amount for items that are returned, cancelled or exchanged.

Our goal at Royal Hooks is to make sure that the customer is completely satisfied with the part(s) that they ordered. All orders placed on RoyalHooks.com or via email associates are subject to the following policies.

WHAT TO DO FIRST: Email us at info@royalhooks.com with any concerns or questions to see if we can help you in your specific situation without having to return, cancel or exchange item(s). Read all the policies below, then email Royal Hooks to begin the RMA process. Please reference your order # in the subject line or send the email from the account you used to purchase your product(s).  This will help us assist you quicker

RETURNS: Within 30 calendar days of the date of receipt of your item(s), we offer returns for a full refund – No exceptions. The date of receipt is the delivered date provided by the shipping company your package was delivered by. Limitations listed below and all RMA requirements above. Customer is responsible for all shipping charges for all returns. Please wait for confirmation from us via email before sending anything back to RH. (See above under WHAT TO DO FIRST)

EXCHANGES: Within 60 calendar days of the date of receipt of your item(s), we offer exchanges for any reason. The date of receipt is the delivered date provided by the shipping company your package was delivered by. ALL exchanged items are subject to limitations listed below and all RMA requirements listed above. Customer is responsible for all shipping charges for all exchanges.  Please wait for confirmation from us via email before sending anything back to RH.  (See above under WHAT TO DO FIRST)

CANCELLATIONS: Prior to your order shipping we offer cancellations for any reason (with exception of special order or custom items). limitations listed below and all RMA requirements listed above. PLEASE CONTACT US ASAP TO CANCEL - MOST ORDERS ARE SHIPPED SAME or NEXT DAY. (If we are not contacted in time to cancel before the order ships, you will be liable for shipping to you and back to us.)

REFUSED SHIPMENTS OR RETURNED SHIPMENTS: Any refused shipments sent back to Royal Hooks does not constitute the right to a refund, exchange or credit. Any returned shipments due to ANY addressing issues caused by addresses provided by the customer will result in any additional shipping fees being the responsibility of the customer. It is the responsibility of the customer to make all arrangements with RH for refused shipments as per our policies in this section. Customer will be charged freight expenses associated with the refused shipment.

REFUNDS FOR ORDERS PAID VIA WIRE TRANSFER: We will send your refund in the form of a PayPal payment to the email address used in the order. We have found this is the quickest and cheapest method for both parties.

NOTE FOR ALL RETURNS: No refunds, or exchanges on ANY electronic components (sensors, injectors, ECUs, etc.). No cancellations, refunds, or exchanges on special order items or custom order item(s) or group-buy orders are accepted. All item(s) shipped back to RH by the customer need to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment. RH is not responsible or liable for ANY damage caused to parts being returned while in transit due to the following but not limited to: Poor packaging, damage not covered for any reason by shipping company, damage caused during packaging process. It is the customer’s responsibility that any item(s) returned to RH must be in new resalable condition with no damage. Any insurance claims due to damage caused in transit is the responsibility of the customer and no RMA will be processed until parts are received in new resalable condition or RH is paid out by an insurance claim filed by the customer.

WHERE TO SEND AND HOW TO LABEL BOX ONCE ABOVE ACTIONS ARE COMPLETED: