Shipping policy

FREE SHIPPING ON ORDERS IN THE LOWER 48 STATES

 

For a limited time only, Royal hooks  is offering Free GROUND Shipping on orders in the lower 48 States. Offer applies to shipments within the continental United States only, and excludes certain brands and items. Must select the "Free Ground Shipping Continental US Only" option at time of checkout to receive promotion. The actual ground shipping method is determined by our shipping department at the time of shipment, if you desire a specific GROUND shipping method then please select one of the options you pay for and NOT free shipping.

 

Exclusions: Free Shipping Promotion excludes certain brands, products, oversized packages and bigger orders generally over 50lbs in weight.

 

Please Note: This Free GROUND Shipping promotion is for a limited time only, and may change without notice.

 

Returns: The actual cost of shipping will be deducted from the refund/credit amount for items that are returned.

 

 

The risk of loss and title for all merchandise ordered on Royalhooks.com or through a Royal Hooks (RH) Sales and Customer Service Associate passes to the customer when the merchandise is given to the shipping carrier (the day it ships). It is up to the customer to verify the contents of their order within 5 days of receipt of the package.

If you receive an item that is damaged, notify RH immediately. Do not discard any of the box, packing material, or broken items. We will do everything we can to work with the Shipping Company on your behalf to rectify the situation. Once RH is made aware of a damaged part(s), we must submit a claim with the Shipping Company and wait for them to make a decision regarding the damage claim. The Shipping Company may require pictures of the damaged items and the packing materials and may – at their discretion – send out a representative to your delivery address to inspect the damaged items and packing materials. Again, please DO NOT discard any of the box, packing material, or damaged items. If you discard any packaging or the box prior to your claim be paid, you run the risk of having to pay for replacement product(s) out of your own pocket. Without all the original packing material some carriers will automatically deny your claim on the grounds of insufficient packing material used. Therefore you will assume all responsibility for replacing the damaged parts.

The entire claim process can take up to several weeks to complete (check with your selected Shipping Company for the exact time frame). We are unable to send our replacement items until the claim is approved or a payment is made for replacement parts. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

NOTE: If you placed your order with a RH Wholesaler, they will need to complete the Damage Claim process for the parts they ordered on your behalf.

NOTE for Deliveries to Canada: RH does not ship to Canada via FedEx Ground or UPS Ground due to excessive brokerage fees charged by these shipping companies on top of standard duties imposed by the Canadian government. This ultimately makes Ground shipping cost more than air methods. To protect our customers we have turned these shipping options off in our store. It is best that you select ANY of the air methods from FedEx, UPS, DHL or USPS.

NOTE for USPS: Royal Hooks (RH) does not ship via USPS on orders over $300 due to flaws in the USPS shipping insurance program. This is for the protection of the customer and for RH. Tracking information for USPS is sometimes unreliable and may not work at all until the package arrives. Furthermore, USPS will not consider a package shipped to a domestic or international address lost for at least 30 days. For this reason RH will not respond to any inquiries about an order shipped via USPS that has not arrived or hasn’t shown up in tracking sent via USPS for the first 30 days after we ship. For shipments sent to APO addresses, USPS will not consider a package lost for 90 days. Please keep this in mind before selecting this shipping method. For international orders sent via USPS, be aware that once USPS hands the package over to your country’s postal service we are no longer able to access the shipment. At this point it is up to the customer to work with their local postal service to locate the package. If a package becomes lost at this point, it can take up to 6 months to get our money back from USPS to issue a refund.