Terms of service

Warranty on Royal Hooks Products

 

It is the intention of Royal Hooks (RH) to sell only quality products. We offer a 12 month warranty against defects in workmanship or materials on products manufactured by RH, not extending to normal wear and tear or misuse.  We offer the same warranty on products we resell manufactured by third party companies (unless otherwise specified on the product page of such item). Products not manufactured by us shall have a warranty based on what the manufacturer of that specific product offers.  You must provide us with a copy of your invoice as proof of purchase along with proof of the defect.  This may include, but is not limited to: a detailed description of symptoms, pictures of the installed item(s), and/or videos of the defect.

RH is not responsible for shipping costs associated with warranty claims.  The customer is responsible for covering shipping costs to and from RH, even in the event that the part is warrantied or deemed defective by RH and replaced.

RH will only replace or repair warranty items, no refunds will be given.  RH will inspect and/or test all products prior to a warranty claim adjustment.  The testing and inspection process can take up to 6 weeks to perform.  Simply returning the product to RH does not guarantee a warranty claim. You must obtain a Return Merchandise Authorization (RMA) number from one of our Sales and Customer Service Associates prior to any return.  All products we offer are warrantied to be free from defects prior to installation.  Any modification or improper use of our products voids this warranty.  This warranty does not cover installation, removal, or re-installation of warrantied or replacement products.  RH shall be the final arbitrator in interpreting the extent and remedy of warranty.

When dealing with rubber mounts and suspension components, small cracks that do not affect function or performance are not covered under warranty.   These cracks are normal with any rubber bushing, especially one subject to shear, tension, or compression forces.  Rubber settles and compresses over time, and small cracks or "wrinkles" are normal and do not affect the performance or reliability of the part.  Our warranty will cover failure of parts including torn bushings that no longer function under shear, no longer maintain alignment settings, or create excessive slop or movement beyond the normal design tolerances of the parts.

Warranties provided by RH are non-transferrable and available to the original purchaser only.  In certain cases, we can provide solutions for parts bought used or “second-hand”.  Please contact us so we provide you with a reasonable and fair solution.

 

 

Off-road use and Racing Parts

 

By Purchasing any Off-Road use ONLY products from Royal Hooks (RH) I acknowledge and understand the following disclosure. (This notice is located at the bottom of the page description of affected products on our website.)

Vehicle Code § 27156:
(b) No person shall operate or leave standing upon a highway a motor vehicle that is required to be equipped with a motor vehicle pollution control device under Part 5 (commencing with Section 43000) of Division 26 of the Health and Safety Code or any other certified motor vehicle pollution control device required by any other state law or any rule or regulation adopted pursuant to that law, or required to be equipped with a motor vehicle pollution control device pursuant to the National Emission Standards Act (42 U.S.C. Secs. 7521 to 7550, inclusive) and the standards and regulations adopted pursuant to that federal act, unless the motor vehicle is equipped with the required motor vehicle pollution control device that is correctly installed and in operating condition. No person shall disconnect, modify, or alter any such required device.
(c) No person shall install, sell, offer for sale, or advertise any device, apparatus, or mechanism intended for use with, or as a part of, a required motor vehicle pollution control device or system that alters or modifies the original design or performance of the motor vehicle pollution control device or system.

 

Health and Safety Code § 43000:
43001. The provisions of this part shall not apply to:
(a) Racing vehicles.

As the aforementioned code sections outline, it is against the law to operate or use a vehicle on public streets or highways with modified, altered, or disconnected motor vehicle pollution control devices. This may include but is not limited to, Evaporative Fuel Controls, Catalysts, DPF, PTOX, PCV Systems, Exhaust Gas Recirculation Systems, Oxygen Sensors, Thermostatic Air Cleaners, Air Intake Systems, Fuel Injectors, Regulators, Adjustable Cam Gears, ECU Programming, Mapping, or other Computer Modifications. Air Pumps, Air Injection, Timing, and any other Emission System Modification(s).

Purchaser acknowledges and certifies to Royal Hooks that Purchasers vehicle will only be used for racing applications or off road vehicle use only. Purchaser requests these modifications for the purpose of enhancing the vehicle for competitive Racing Applications and will not use this vehicle on public streets or highways. Purchaser agrees to indemnify Royal Hooks  all employees, officers, owners, and subsidiaries for any civil or criminal liability arising out of use of Purchasers vehicle on public streets or highways as Purchaser has been duly notified of the laws and regulations regarding disconnecting, alteration, or modification of a vehicle’s pollution control devices. Purchaser understands and has been advised the driving of a vehicle on public streets or highways could result in criminal or civil penalties.

 

 

Retroactive Sales Prices

 

All sales, price drops or special pricing adjustments on our product pricing are not retroactive. If we put an item on sale or announce a sale after a purchase is already complete, then we do not offer refunds or retroactive price changes.

 

 

Payment and Payment Verification

 

Royal Hooks  accepts all major credit cards including: Visa, MasterCard, Discover, and American Express. For certain orders placed with American Express, additional verification may be required before your order is shipped.

We have very strong credit card fraud prevention measures in place on our website and through our Credit Card Processing Merchant. If you are having trouble placing your transaction through our website, especially if you are an international customer, it may be because your bank does not store the proper type of information required to match up with the Address Verification Service of our Credit Card Merchant. In these situations, sometimes PayPal will work as a valid payment method. If you continue to have problems, please contact us so we can verify your credit card information against the Address Verification Service of our credit card merchant.

Royal Hooks also accepts payment via PayPal through our website. PayPal provides a great means for customers to pay merchants for goods quickly while allowing both parties to be protected from fraud. PayPal calls this Buyer and Seller Protection. In order to help merchants comply with these protections, PayPal has laid out three different levels of protected transactions: Fully Eligible, Partially Eligible, and Not Eligible.

Royal Hooks will ship items paid for from a Fully Eligible transaction as soon as parts are available.

For orders paid for with a Partially Eligible transaction, Royal Hooks will only ship to the address on your PayPal account using a delivery method that requires a signature to be delivered and we may wait 24 – 48 hours to ship the order.

Finally, Royal Hooks will not ship any orders that are paid for by a Not Eligible Transaction until we can contact the seller and further verify the payment method with PayPal. These orders may be subject to a delay of 48 – 72 hours.

PayPal has very strict requirements on which type of transactions fall into each these categories and they are not able to be modified by Royal Hooks once the transaction is received. There are certain steps that you can take as a PayPal account holder to further verify your information with PayPal and increase the strength of your transaction capabilities. Please contact PayPal for this information.

 

 

Royal Hooks’ Liability

 

Royal Hooks (RH) and its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use, or repair of its products. The customer shall be responsible for selecting a reputable installer familiar with the installation of performance aftermarket parts.  It is also recommended that your shop carries current liability insurance to cover any damage that may arise through installation of RH products on your vehicle. RH's listing and/or verbal recommendation of facilities shall not constitute grounds for any liability.  Notwithstanding any other provision of this agreement, RH's maximum combined liability shall be limited to the payments made by the customer under this agreement for the specific product that caused the alleged damages.

 

 

Product Information, Pricing Errors, Backorders, and Out-of-Stock Items

Royal Hooks (RH) strives to provide accurate product, pricing, and stocking information.  Due to the fact that we stock 1000s of items, often times getting the same item from several different suppliers, we cannot confirm the final price or availability of an item until after an order has been received.  In the event that an item is listed at an incorrect price, with incorrect product information, or listed at the incorrect stocking level, Royal Hooks will make every effort to notify you of this discrepancy as soon as possible.

If an item is listed at the incorrect price, we will place your order on hold and contact you for information on how you would like to proceed with your order.

If an item is out of stock, you will be notified within 24 hours of placing your order with an estimated time of when your ordered item(s) will be back in stock and/or ready to ship.  We will do our best to “partial ship” orders that contain a combination of in-stock and out-of-stock items but will do so at our discretion.  In certain situations, the customer may be responsible for additional shipping costs.

Royal Hooks will make every effort to meet the specified demands of our customers when speaking to our Sales and Customer Service Associates on the phone, through email, or other electronic means.  If you need parts from your order within a certain time frame, let us know.  We will do our best to verify stocking levels and help select a shipping method that meets your needs.  Unless specifically mentioned by a Royal Hooks Sales and Customer Service Associate that an item is in stock and will ship right away, shipping delays that are the result of an item being out of stock shall not constitute grounds for a refund.

Items that are listed as “On Backorder” after an order is received by Royal Hooks or as stated by a Sales and Customer Service Associate will be shipped as soon as they become available.  In order to secure the soonest available part, an order may require pre-payment.  Backordered items that are paid for first will receive product first.  If you have any questions regarding the status of an order or the availability of parts, please do not hesitate to contact us.

Prices and availability are subject to change without notice.

Weights and horsepower claims are subjective and accurate based on the equipment we use. We are not responsible for inaccuracies as compared to customer’s individual results due to such variables with scale calibration and/or dynamometer calibration.

All performance parts sold on RoyalHooks.com are intended for off-road use only.

 

Special Orders

All special order items must be paid for in full, in advance of an order being processed.  Special order items are not eligible for return and are non-refundable.  Special order items include, but are not limited to: part alterations or any “made-to-order” item with a machining lead-time or custom powder coating or anodizing or any other parts with a color selection made not on our website, any item not listed on our website ordered on your behalf, any item with customizable options, or any other item listed on the website as a Special Order Item.

 

International Orders

All payments are made in USD. Foreign currency equivalent is determined by your creditor or bank and may include surcharges. Shipping charges and any special handling charges will be added to the total. All duties and taxes applicable on the purchase are the responsibility of the customer. You shall keep a proof of your payment of duties and taxes and provide us with a copy when requested. You hereby grant the right to Royal Hooks to charge any unpaid duties and taxes presented to us by the shipper on your behalf.  This includes, but is not limited to a flat $30 processing fee.

If you receive a package that appears to have been opened and/or resealed please note that your Customs Bureau has most likely opened your shipment as part of the normal inspection process. If parts appear to have been damaged or are missing, please refer to the Shipping and Delivery, Damaged Items Section above and contact Royal Hooks immediately.

 

Legal Notice

All equipment is sold under the presumption that the purchaser will use it in accordance with applicable federal and state laws.  Parts should be used in a manner that is safe and shall discontinue its use as conditions warrant.  Royal Hooks (RH) recommends that the installation of mechanical or electrical parts be performed by qualified, trained professionals. Improperly installed products may lead to unsafe and unreliable conditions.   Equipment shall never be installed or used in a manner where it may interfere with safety equipment. Do not install parts in the path of the airbag system or that hinder the function of seat belts.  RH products can be broken when excessive force is applied or disassembled.  Components can become loose from vibration or heat.

 

New Car Warranties and Use of Aftermarket Parts

Royal Hooks (RH) does not imply that your new car warranty will remain in effect after installing parts purchased from RH.  However, several Federal statutes are in place to protect you. You can read about them at: http://www.sema.org

 

Customer Service and Technical Support

Royal Hooks (RH) is available via email at info@royalhooks.com Monday thru Friday from 9:00am to 4:00pm, Pacific Time.  RH highly recommends professional installation by a qualified automotive technician or electrician if applicable.  Please review support documentation included with your order or available on the RH Product Page for your order.  Please contact us to find out if we offer support documentation if you have not received it and it is not available on our website.

 

Dispute Resolution

Royal Hooks agrees to provide all reasonable methods to resolve any disputes or discrepancies. The customer agrees to contact us within 48 hours of any dispute. The customer also acknowledges and agrees that as the Authorized User or the Cardholder you will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.

 

Third Party Products or Services

Royal Hooks (RH) sells valuable merchandise provided by 3rd party vendors for the benefit of our customers. Such items may be shipped from a different warehousing location and may arrive in a separate package.  Availability of such items may be limited and items may be backordered from time to time. Please contact our Sales and Customer Service Associates if you fail to receive such items in a timely manner. The policy for shipping damages on these products or services is the same as above.

 

Order Acceptance

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our Accounting and Fraud Avoidance Department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled due to a refusal to process the order on behalf of Royal Hooks after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

 

Site Security

Royal Hooks (RH) does not store any credit card information in our database, it is only relayed to our merchant account provider via Secure Socket Layer (SSL) and immediately purged from the system. As part of our dedication to your protection, we have measures in place for the site that constantly monitor, track, and document attempts to access any area of our website. In secure areas of our site, we have countermeasures in place that will prevent your un-authorized access and track your IP address.  Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal prosecution. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from RoyalHooks.com on this Site and other than generally available third party web browsers (e.g., Chrome, Netscape Navigator, Firefox, Safari, Abra, Microsoft Explorer, Yahoo!, bing, etc…).

 

Copyrights & Intellectual Property

This Site and all its Contents are intended solely for personal and non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site, our facebook page, or our YouTube page for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.